PERSONAL CONFLICT ASSESSMENT,
SITUATIONAL AWARENESS,
AND DE-ESCALATION TECHNIQUES

Course Description

Conflict occurs when the beliefs or actions of one or more members of a group are resisted by others. Of course, the violence that can result from such conflict is a concern for any business or organization.

Given the potential for workplace violence, you’ll benefit from 2 The Rescue’s course on Personal Conflict Assessment, Situational Awareness, and De-Escalation Techniques. Comprehensive in its approach, it explores proven techniques of awareness and recognition. They emphasize de-escalation, avoidance over confrontation, and how to respond. Topics covered include:

  • Developing a mindset for success

  • Differentiating conflict vs. crisis mentality

  • Understanding why we fail

  • Knowing the 3 Principles of Personal Safety

  • Learning verbal control principles

  • Enhancing conflict management skills

  • Knowing the importance of active listening

  • Practicing de-escalation techniques

  • Identifying verbal violence warning signs

  • Discerning non-verbal pre-attack indicators

  • Understanding survival response options

  • Spotting handgun carry indicators

  • Practicing safe-escorting techniques

  • Addressing environmental concerns

  • Avoiding and warding off dog attacks

  • Recognizing radical group warning signs

  • Learning marijuana grow regulations

  • Detecting illegal drugs and paraphernalia

  • Identifying bombs and incendiary devices

  • Addressing worship safety team security concerns

  • Establishing worship safety team expectations

  • Providing layers of security

  • And more

WHO’S TRAINING YOU?

Meet 2 The Rescue Co-owner Terry Bykerk

A retired two-time Police Officer Of The Year nominee with over 25 years in law enforcement experience with patrol, vice, S.W.A.T., field training, investigations, and street undercover operations. Terry applies thousands of hours of experience in the classroom and practical skill instruction to the benefit of emergency responders and others. He has a unique way of imparting lessons learned from his successes and failures. These are presented not just as “war stories,” but as practical advice seminar participants can use every day.

Meet 2 The Rescue Co-owner Mike Wierenga

A 30-plus year veteran in firefighting and law enforcement, Mike has thousands of hours of hands-on and classroom instruction, and is a certified subject matter expert in emergency vehicle operations and de-escalation techniques. This former Police Officer Of The Year combines over 600 hours of critical incident stress management training with front-line applications in multiple line-of-duty deaths, officer-involved shootings, suicides, and other violent tragedies. His passion for the safety and emotional wellness of emergency responders and their loved ones is easily seen by all in his presentations.