GOVERNMENT & CUSTOMER SERVICE AGENCIES

Client-specific for adaptation to the specific needs of your organization, these seminars and scenario-based training from 2 The Rescue promote effective employee skills to improve situational security and enhance personnel safety when dealing with agitated or unmanageable individuals or groups in office settings, public forums and street environments.

While practically any worker may be threatened with workplace violence, the Occupational Safety & Health Administration (OSHA) reports that employees of government and customer service agencies may be in particular need of the type of specialized training offered by 2 The Rescue. OSHA notes that public service workers, customer service agents and those who exchange money with the public are among those who are higher risk. Their dangers are not uncommon. Per OSHA, nearly two million American workers report having been victims of workplace violence each year, while many more cases go unreported.

COURSES OFFERED

Active Assailant Preparedness & Response

No one can realistically expect to eliminate the potential for workplace violence. These events continue to occur with increasing regularity and severity. However, with training to recognize the indicators and preparation to react appropriately, any company or organization can minimize the devastation from these tragedies.

Situational Awareness, Personal Threat Assessment and De-Escalation Techniques

Conflict occurs when the beliefs or actions of one or more members of a group are resisted by others. Of course, the violence that can result from such conflict is a concern for any business or organization.

With the workplace violence epidemic that has the potential to affect any employer, we’ve created this course to help your team better manage challenges specific to customer service. Active listening skills, effective communication techniques and timely problem-solving assessments are critical for a safe, efficient and positive experience.

Given the potential for workplace violence, you’ll benefit from 2 The Rescue’s course on Personal Conflict Assessment, Situational Awareness and De-Escalation Techniques. Comprehensive in its approach, it explores proven techniques of awareness and recognition. They emphasize de-escalation, avoidance over confrontation, and how to respond.

Career Survival Strategy: Avoiding Burnout

For most employees, some level of job site stress is inevitable. But, at what point do those stressors put a worker at risk of job burnout? According to the American Institute of Stress, work-related stress costs more than $300 billion each year in expenses related to health care, missed work and stress reduction. Endless productivity demands, after hours smartphone communications and anytime access to work emails mean that career burnout can happen at an earlier age than ever before.

Career Survival Strategies: Avoiding Burnout trains employers and employees alike — providing detailed instruction on how to identify the warning signs of chronic stress, avoid burnout and rekindle careers. This 2 The Rescue course can be tailored to the specific needs of your organization and workers.

TESTIMONIALS

  • “Mike W. was just at an event for our company safety training. He did a great job and was very engaging. He definitely is an expert in the law enforcement community. Our company is not part of this field and yet he did an excellent job tailoring it to our industry. He presented a ton of great ideas for dealing with conflicts and crisis in everyday life and more importantly, small things that everyone can do. Noticing these situations, warning signs, De- escalation techniques and what to do when it really has become a crisis or life threatening. Our police, fire fighters, EMT’s and armed service should all be treated as hero’s. This organization represents and serves some of the finest of those hero’s. Thanks Mike!”

    Jeff Spoelema

  • “I attended the Threat Assessment class and thought it was the best and most relevant class I have ever attended. I have been an assessor for the last 20 years, past EMS first responder and current township supervisor. I would call this a must attend class for anyone who deals with the public. This was not a canned lecture and certainly gave me the skills to improve my safety.”

    Matthew N. - Charlton Township Supervisor, Johannesburg, MI

  • “THANK YOU for such an amazing training session!! I refer to it as “entertainment-learning with a safety twist!” I can hands down say it was the best training of any type I have ever attended. The knowledge you shared/provided was very well presented, and obviously backed by your own experience.”

    Elizabeth Zabik, Deputy Director & Property Appraiser Cheboygan County, MI

  • “Thanks for the beneficial but fun experience. It was truly a pleasure meeting you both as well, great job in keeping our attention. The interaction was phenomenal, and I would do it all over again and again. I can’t thank you enough for your time, efforts, and fun loving attitudes. You both are greatly appreciated, and truly a lifesaver.”

    Antonia Thomas Appraiser II, Detroit, MI

  • “Your class was very interesting, eye opening and entertaining. I would recommend this class for all government workers that have to go out and deal with the public, such as assessors and inspectors.”

    Michael A. Larson MCAO, Property Appraiser, Petoskey, MI

  • “Love the enthusiasm and I think the course has been the best of the LEAP classes by far!”

    Unknown Kent County Employee, Kent County, MI