Churches and Security Firms

Training for Church Safety Teams and Security Firms

Death and injury statistics released by the Bureau of Labor Statistics (BLS) underscore the importance of training offered by 2 The Rescue to men and women in security professions. According to the BLS, worship safety teams, store and facility guards, bodyguards, armored car guards, watch guards and others in the security profession experience significantly higher rates of homicides as well as injuries from assaults and violent acts than non-security workers (i.e., civilians).

For teams and employees in security positions, 2 The Rescue offers courses that can not only improve their on-the-job safety, but also enhance effectiveness and efficiency with which they perform their work.

Active Assailant Preparedness & Response

No one can realistically expect to eliminate the potential for workplace violence. These events continue to occur with increasing regularity and severity. However, with training to recognize the indicators and preparation to react appropriately, any company or organization can minimize the devastation from these tragedies.

Comprehensive in its approach, the Active Shooter and Assailant Preparedness course from 2 The Rescue covers topics including:

  • Assessing an assailant’s state of mind
  • Discussing FBI active shooter incidents
  • Recognizing preparatory indicators
  • Identifying pre-attack behaviors
  • Distinguishing handgun indicators
  • Developing a survival mindset
  • Minimizing the devastation after an occurrence

  • Knowing: Recognition + reaction = survival
  • Practicing run-hide-fight
  • Learning What’s Important Now (W.I.N.)
  • Enacting 911 communication protocols
  • Designating safe rooms
  • Preparing emergency kits
  • And more

Personal Conflict Assessment, Situational Awareness and De-Escalation Techniques

Conflict occurs when the beliefs or actions of one or more members of a group are resisted by others. Of course, the violence that can result from such conflict is a concern for any business or organization.

Given the potential for workplace violence, you will benefit from 2 The Rescue’s course on Personal Conflict Assessment, Situational Awareness and De-Escalation Techniques. Comprehensive in its approach, it explores proven techniques of awareness and recognition. They emphasize de-escalation, avoidance over confrontation, and how to respond. Topics covered include:

  • Developing a mindset for success
  • Differentiating conflict vs. crisis mentality
  • Understanding why we fail
  • Knowing the 3 Principles of Personal Safety
  • Learning verbal control principles
  • Enhancing conflict management skills
  • Knowing the importance of active listening
  • Practicing de-escalation techniques
  • Identifying verbal violence warning signs
  • Discerning non-verbal pre-attack indicators
  • Understanding survival response options

  • Spotting handgun carry indicators
  • Practicing safe-escorting techniques
  • Addressing environmental concerns
  • Avoiding and warding off dog attacks
  • Recognizing radical group warning signs
  • Detecting illegal drugs and paraphernalia
  • Identifying bombs and incendiary devices
  • Addressing worship safety team security concerns
  • Establishing worship safety team expectations
  • Providing layers of security
  • And more

Customer Service Excellence

With the workplace violence epidemic that has the potential to affect any employer, we have created this course to help your team better manage challenges specific to customer service. Active listening skills, effective communication techniques and timely problem-solving assessments are critical for a safe, efficient and positive experience.

Featuring participation-based training, the Customer Service Excellence course from 2 The Rescue is designed to improve your customer relations while increasing employee confidence and safety. They will learn skills for verbally controlling interactions and de-escalating conflicts. Topics covered include:

  • Developing a service worker mindset for success
  • Understanding customer temperaments
  • Focusing on customer service satisfaction
  • Distinguishing customer service vs. customer experience
  • Assessing factors affecting communication
  • Differentiating conflict vs. crisis mentality
  • Enhancing presentations and greetings
  • Avoiding confrontational and inflammatory phrases
  • Turned negative words into positive ones
  • Learning: What is anger?
  • Managing an angry customer
  • Enhancing your listening skills

  • De-escalating an irate customer
  • Learning the art of making an apology
  • Understanding why we fail
  • Recognizing the 3 Principles of Personal Safety
  • Identifying verbal violence warning signs
  • Discerning non-verbal pre-attack indicators
  • Exploring survival response options
  • Practicing safe customer escorts
  • Spotting handgun carry indicators
  • Practicing awareness (field work)
  • Enhancing approach and entry (field work)
  • And more


“Just wanted to thank you for doing a tremendous job with the training on threat assessment and communications. I have received a lot of positive feedback regarding the content and knowledge of the material.” Darryl Lancaster, Metro Health Security Supervisor, Grand Rapids, MI

“You more than exceeded my expectations“ but I already knew that based on my previous interactions with you both as well as the class. I had a blast“ as did everyone who attended and I thank you again for making the very important subject matter engaging and involved for my staff and coworkers.” Jacqueline,  Amway Hotel Corporation Security Manager, Grand Rapids, MI

“Thank you for the wonderful training session at the Amway Grand last week. My guys found it very informative and helpful.” Brent Parmeter,  Director of Security Plaza Towers

“Thank you for an outstanding, mind blowing class!!” Tiffany Youngs