Teachers and Educators

Safety Training for Educators

“A nationwide epidemic of violent school threats is breeding fear, anxiety and frustration for educators, children and parents,” concludes a recent study by National School Safety and Security Services. Based on the firm’s most recent available data, threats were up by 158% in 2014 over the year before.

And while the vast majority of these threats are anonymous and turn out to be hoaxes, all must be investigated and taken seriously. While nine out of 10 threats may turn out to be unfounded, no school administrator or educator wants to be number 10, given the horrendous consequences that can come as a result.

With this trend in mind, 2 The Rescue has developed a course that can be of specific benefit to school administrators and educators in assessing these threats and ultimately responding to them if one should occur at their facility.

Active Shooter and Assailant Preparedness

No one can realistically expect to eliminate the potential for workplace violence. These events continue to occur with increasing regularity and severity. However, with training to recognize the indicators and preparation to react appropriately, any company or organization can minimize the devastation from these tragedies.

Comprehensive in its approach, the Active Shooter and Assailant Preparedness course from 2 The Rescue covers topics including:

  • Assessing an assailant’s state of mind
  • Discussing FBI active shooter incidents
  • Recognizing preparatory indicators
  • Identifying pre-attack behaviors
  • Distinguishing handgun indicators
  • Developing a survival mindset
  • Minimizing the devastation after an occurrence

  • Knowing: Recognition + reaction = survival
  • Practicing run-hide-fight
  • Learning What’s Important Now (W.I.N.)
  • Enacting 911 communication protocols
  • Designating safe rooms
  • Preparing emergency kits
  • And more

Personal Conflict Assessment, Situational Awareness and De-Escalation Techniques

Conflict occurs when the beliefs or actions of one or more members of a group are resisted by others. Of course, the violence that can result from such conflict is a concern for any business or organization.

Given the potential for workplace violence, you’ll benefit from 2 The Rescue’s course on Personal Conflict Assessment, Situational Awareness and De-Escalation Techniques. Comprehensive in its approach, it explores proven techniques of awareness and recognition. They emphasize de-escalation, avoidance over confrontation, and how to respond. Topics covered include:

  • Developing a mindset for success
  • Differentiating conflict vs. crisis mentality
  • Understanding why we fail
  • Knowing the 3 Principles of Personal Safety
  • Learning verbal control principles
  • Enhancing conflict management skills
  • Knowing the importance of active listening
  • Practicing de-escalation techniques
  • Identifying verbal violence warning signs
  • Discerning non-verbal pre-attack indicators

  • Understanding survival response options
  • Spotting handgun carry indicators
  • Practicing safe-escorting techniques
  • Addressing environmental concerns
  • Avoiding and warding off dog attacks
  • Recognizing radical group warning signs
  • Detecting illegal drugs and paraphernalia
  • Identifying bombs and incendiary devices
  • Providing layers of security
  • And more

Approved Training:

Michigan State Tax Commission – Communication Skills & Threat Assessment(4 Hours)
Michigan State Tax Commission – Advanced Threat Assessment & Situational Awareness(6 Hours)

Customer Service Excellence

With the workplace violence epidemic that has the potential to affect any employer, we’ve created this course to help your team better manage challenges specific to customer service. Active listening skills, effective communication techniques and timely problem-solving assessments are critical for a safe, efficient and positive experience.

Featuring participation-based training, the Customer Service Excellence course from 2 The Rescue is designed to improve your customer relations while increasing employee confidence and safety. They’ll learn skills for verbally controlling interactions and de-escalating conflicts. Topics covered include:

  • Developing a service worker mindset for success
  • Understanding customer temperaments
  • Focusing on customer service satisfaction
  • Distinguishing customer service vs. customer experience
  • Assessing factors affecting communication
  • Differentiating conflict vs. crisis mentality
  • Enhancing presentations and greetings
  • Avoiding confrontational and inflammatory phrases
  • Turned negative words into positive ones
  • Learning: What is anger?
  • Managing an angry customer
  • Enhancing your listening skills

  • De-escalating an irate customer
  • Learning the art of making an apology
  • Understanding why we fail
  • Recognizing the 3 Principles of Personal Safety
  • Identifying verbal violence warning signs
  • Discerning non-verbal pre-attack indicators
  • Exploring survival response options
  • Practicing safe customer escorts
  • Spotting handgun carry indicators
  • Practicing awareness (field work)
  • Enhancing approach and entry (field work)
  • And more

Approved Training:

Michigan State Tax Commission – Avoiding the Crisis & Deescalating the Conflict(6 Hours)

Career Survival Strategy: Avoiding Burnout

For most employees, some level of job site stress is inevitable. But, at what point do those stressors put a worker at risk of job burnout? According to the American Institute of Stress, work-related stress costs more than $300 billion each year in expenses related to health care, missed work and stress reduction. Endless productivity demands, after hours smartphone communications and anytime access to work emails mean that career burnout can happen at an earlier age than ever before.

Career Survival Strategies: Avoiding Burnout trains employers and employees alike — providing detailed instruction on how to identify the warning signs of chronic stress, avoid burnout and rekindle careers. This 2 The Rescue course can be tailored to the specific needs of your organization and workers. Topics addressed include:

  • Differentiating stress vs. burnout
  • Understanding the types of stress
  • Identifying the causes of stress
  • Learning the causes of burnout
  • Discovering the 5 stages of burnout
  • Recognizing burnout personality types
  • Knowing the keys to longevity in the workplace
  • Understanding TMI: How much is too much?

  • Practicing 3 stress-management methods
  • Identifying burnout warning signs
  • Maintaining a sense of self
  • Learning the 3 Rs of survival
  • Practicing the 4 Cs of career success
  • Discovering management strategies for success
  • And more


“The interactive parts were very helpful, as well as the videos. I loved that it wasn’t a rigid by the book class. These guys were funny and kept your attention all throughout the class. Best class I’ve taken yet!” Unknown, Kent County Learning & Development

“The material and message you presented at the MCCJC was one of my favorites….your message on public safety is a unique one and much needed in the police population. I feel you are on to something very needed and relevant!! God Bless all your efforts! Dawn Warfield, Licensed Clinical Pastoral Counselor/Ordained Chaplain, Macomb County, MI

“I attended your workshop last night and I didn’t get a chance to thank you for sharing your vulnerability with us. It provided an extra component to the training that is invaluable. I came as a support person for my husband. I am not a first responder. I have been a medical oncology nurse and a sexual assault nurse examiner for 11 years & just recently within the past year started staffing the child abuse clinic at Bronson. My exposure to trauma is different than that of EMS, Law Enforcement, Firefighter. Even so, I have noticed some of the coping mechanisms and personality traits that you discussed surface throughout my own career. Your tips and tricks for relationship strengthening for those unable to make decisions and those drained of emotion are spot on. I found it VERY helpful my personal use and for application when being a supportive wife. Thanks again. Keep up the Good Work!” Sherri Khillah, Nurse and Responder Wife, Kalamazoo, MI